Currently, we serve the Washington, D.C., Maryland and Northern Virginia areas. Stay tuned! Our service area will soon expand.
Currently, we serve the Washington, D.C., Maryland and Northern Virginia areas. Stay tuned! Our service area will soon expand.
Nope! Order 1 or 100 items.
Yes, we ship our Black Cake (Caribbean Fruit Cake). Please contact us for details and rates.
ChefClub is our members only email club. As a member you’ll receive periodic updates on new products and timely discounts. Click Here to Join ChefClub
You earn points with every purchase. Redeem those points for free items. Log into your account to view your TSC Points Balance.
We sure do. We offer gift certificates in any denomination. It will make the perfect present for any party giver or food lover in your life.
We always appreciate hearing from our clients. Please email us a note and submit a review on the product’s description page.
We are very proud to be an active member of our community and we’re always happy to support the good work of others. If you’d like for us to sponsor an event, please contact us with more details.
No, not all ingredients are listed in the product descriptions. Please contact us before you place your order if you have any questions or food allergies.
The product description for each item lists the portion size. Generally, each tray contains 20-25 servings but please check each individual description.
Our vegan dishes do not include meat or meat byproducts. Some dishes do include ghee (clarified butter). Contact us if you have a question about any specific menu items.
Our vegetarian dishes may include eggs, milk, cheese and butter. Contact us if you have a question about any specific menu items.
Please contact us before you place your order as not all ingredients are listed in the product descriptions.
Pick up your order from the Shadow Chef office Monday thru Friday, between 9 a.m. and 4 p.m., except public holidays. The office is located at 12524 Wilkins Ave, North Bethesda, MD 20852.
Nope. Pickup is free.
Your order will be in half pan trays. Your order will be cold when you pick it up. We recommend that you refrigerate your items as soon as possible.
Make sure you have enough space in your fridge for your items since they will be cold and should be refrigerated asap.
Your order will include detailed reheating instructions.
Yes, you should reheat your order in an oven before placing each tray on your chafing dishes. Please keep in mind that chafing dishes should never be used to heat food. Rather, chafing dishes are designed to keep food warm. (A small but important distinction!)
Of course!! Just give us their name in the comments of your order or email us at least one hour before you pick up time.
Delivery is available 5 a.m. and 10 p.m., 7 days a week, except certain public holidays. We ask for a 30 minute delivery window. If you wish to schedule a delivery on a public holiday, please call us for rates.
Yes, the delivery charge is determined by your delivery location and some areas qualfiy for free delivery. Visit the cart page for the delivery rate for your area.
Your order will be delivered hot and ready to be served so you can take one more thing off your to-do list!
That depends. It you want your delivery person to place the trays directly into your chafing dishes, have the dishes set up before the delivery person arrives.
Otherwise, have a flat clean surface that your delivery person can leave the trays on.
If you rent an insulated food keeper from us, we’ll leave your order in the box.
Remember: you can also rent chafing dishes from us.
We will unpack your order and place it wherever you direct. You’ll uncover your items when it is time to serve. Unfortunately, we do not offer service. Check out our article on <top 5 waiter rental companies in the D.C. area>.
We take great care in preparing all of your items and some items must be precisely prepared to a certain temperature so that they are perfect. Reheating them will overcook them and they will no longer be as tasty as we planned. We apologize if this is an inconvenience. If you must pick-up your menu, we would be happy to recommend alternatives from other parts of our offerings.
You have a few options.
If you will serve the food within 30 minutes or so of the delivery, you can place your items directly into a hot chafing dish.
If you won’t serve the food for more than an 30 minutes after your delivery or if you have ordered more than one “serving” of your menu, we recommend keep your order warm in a 200 degree oven or keep your order in an insulated food keeper (or “hot boxes” as we like to call them).
The “hot boxes” will keep your food hot for up to 4 hours. They are a great option if you won’t have access to an oven, you don’t want to deal with monitoring the oven or you simply wish to keep your kitchen cool.
We offer these “hot boxes” for rent or check out our article of <25 equipment rental companies in D.C.”.
Your order must be made by noon eastern time 2 business days before your delivery or pickup date.
For instance, for delivery on a Saturday, you must place your order by noon eastern time on the previous Wednesday.
The one exception is Black Cake (Caribbean Fruit Cake). That must be ordered at least 4 weeks prior to your delivery or pick up time.
You may cancel your order in writing no later than noon eastern time 2 business days before your delivery or pick up date.
For instance, for delivery on a Saturday, you must cancel your order no later than noon eastern time on the previous Wednesday.
On time cancellations will be issued a store credit for the full cancelled order amount.
Changes to your order must be made in writing. Please email clientsupport@theshadowchef.com.
Because our menu items are scratch made and we have to order fresh ingredients in order to prepare your order, refunds/a store credit cannot be offered after the cancellation deadline.
Yup! If you want to add to your order, simply place a second order and write in the comments that it should be combined with your previous order (it would be super helpful if you also note your first order number but no worries if you forget). Feel free to also send us an email at clientsupport@theshadowchef.com.
If you want to change your order, changes can be made in writing by noon eastern time 2 business days before your delivery or pick up date.
For instance, for delivery on a Saturday, you may change your order by noon eastern time on the previous Wednesday.
On time reductions will be issued a store credit for reduced amount.
Changes to your order must be made in writing. Please email clientsupport@theshadowchef.com.
We issue store credit.
If you decrease the amount of your order by noon eastern time 2 business days prior to your delivery or pick up date, you will be issued a store credit for the difference.
If you decrease or cancel your order after noon eastern time 2 business days of your delivery or pick up date, you will not be issued a store credit.
Yes, you may place your order via email or by fax (yes, we still have a fax machine for those die-hard faxers!). Please contact us for an offline order form.
All items (except certain desserts and all beverages) will be packed in oven ready containers.
We will unpack your order and place it wherever you direct. You’ll uncover your items when it is time to serve. Unfortunately, we do not offer service. Check out our article on <top 5 waiter rental companies>.
We do NOT recommend that wire chafing dishes that you often find in wholesale warehouses or grocery stores. It is entirely too easy to burn the food with these dishes. Instead, we recommend stainless steel chafing dishes. Check out our article about popular equipment rental companies in the D.C. area. We also offer chafing dishes for rent.
We love insulated food keepers. These “hot boxes” keep food hot for up to 4 hours. If you picked up your order, this is great way to avoid having to time reheating your food to just before you’re ready to heat. You also won’t need to leave your oven on during your event or monitor the oven. Just heat everything to temperature, place in the hot box and remove when you’re ready to serve. If your order is delivered, this is a simple way to keep all your food hot until you’re ready to serve. We offer these magical boxes for rent or you can rent from your favorite party supply store.
Of course!
Any company or organization may apply for a Business Member Account. Benefits include invoicing, special pricing and product bundles.
Contact us for details.
Step 1: Create an account.
Step 2: Email us (at hello@theshadowchef.com) your tax exempt certification and let us know the name on your account.
Step 3: We will convert your account to be a tax exempt account.
We love a good party. There is nothing better than great food and great friends. We offer Washington, D.C.'s finest Caribbean cuisine, delivered hot and ready to be served to your home or office for your next party or meeting. Contact us to see how we can help you.