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General
What areas do you serve?
Currently, we serve the Washington, D.C., Maryland and Northern Virginia areas. Stay tuned! Our service area will soon expand.
What are your portion sizes?
Each item list the approximate number of servings in the product's description.
Is there a minimum order?
There is no minimum order.
What type of packaging will my order arrive in?
Depending on the item, your order will arrive in oven ready containers, plastic or glass.
What day and time must I place my order by?
Your order must be made 3 business days before your delivery or pickup date. If ordering a Black Cake, orders must be made 4 weeks prior to your delivery or pick up time.
Can I place my order offline?
Yes, you may place your order via fax. Simply download the offline order form and send it back to us.
How do I know if my order is confirmed?
Whether you place your order online or by fax, you will receive a confirmation email.
After I place my order, may I add to or change it?
Changes to your order may be made 2 business days before your delivery or pick up date.
Do you issue refunds?
If you decrease the amount of your order 2 business days prior to your delivery or pick up date, you will be issued a store credit for the difference. If you decrease or cancel your order within 2 business days of your delivery or pick up date, you will not be issued a refund or store credit.
May I cancel my order?
If you cancel your order 2 business days prior to your delivery or pick up date, you will be issued a store credit for the amount you have paid. If you cancel your order within 2 business days of your delivery or pick up date, you will not be issued a refund or store credit.
Can I apply for a Corporate Account?
All companies may apply for a Business Member Account. Benefits include special pricing and product bundles. Contact us for details.
How does a 501c(3) not for profit organization receive a tax exemption?
Fax us a Tax ID Registration and your organization’s Exempt Organization Certification. We will create a special account for you that will automatically waive all taxes. You will also receive a Business Member Account.
What are the major differences between delivery and pick up?
Delivery: You can have your menu delivered to the site of your event hot and ready to serve. Consider renting our insulated food containers to keep your food at the proper temperature until you are ready to serve it without the hassle of taking up valuable oven space. The insulated food containers are also a convenient way to keep your food warm if you do not plan to put it all out to eat at the start of the event. Please note that some items are available for delivery only.

 

Pick up: You may pick up your menu from our offices. Your items will be cold so must reheat them before your event. Your packer will give you instructions on reheating the food.
Why are some items only available for delivery?
Do you have a favorite dish that you must enjoy in a certain way? That is how we feel about some of our items. Some of our items are cooked for a precise amount of time or must be enjoyed moments after they are prepared. Reheating them damage the care that we took in creating the recipe. We apologize if this is an inconvenience. If you must pick-up your menu, we would be happy to recommend alternatives from other parts of our offerings.
Do you ship any of your orders?
At this time we only ship a selection of seasonal orders around the continental United States. Ask us about shipping your entire menu at .
Must I enter my customer information each time I order?
There is no need to enter your personal information each time you order. Once you create an account, you have the option to save all of your past orders, addresses and credit card information.
Will the information I provide be kept secure?
All information you send us will be safe. We use a secure system that encrypts all of the information that you send, including credit card information. Additionally, we will never sell your contact information to an outside company.
What is ChefClub?
ChefClub is our members only email club. As a member you’ll receive periodic updates on new products and timely discounts. Click Here to Join ChefClub
What are TSC Points?
Each time you purchase an item from us online, you will earn points. These points may be redeemed for valuable savings and items. Log into your User Account to view your TSC Points Balance.
Do you offer Gift Certificates?
Yes, you may purchase a gift certificate in any denomination. It will make the perfect present for any party giver or food lover in your life.
How do I create a Gift Registry?
Take the guesswork out of gift giving and create a gift registry and send it to your friends.
How do I provide feedback?
We always appreciate hearing from our clients. Please a note and submit a review on the product’s description page.
What are the major differences between delivery and pick up?
Delivery
  1. Your order is brought to your event site
  2. Your items arrive hot and ready to serve
  3. Please note that some items are available for delivery only.
Pick up:
  1. You pick up your menu from our office during regular business hours
  2. Your items will be cold so you must reheat them before the event.
  3. Your packer will give you reheating instructions.
Questions about Delivery
How do I keep my items hot after it has been delivered?
We recommend renting an insulated food keeper. It will maintain the food at a proper temperature for 4 hours, keeping your oven free and your kitchen cool. Otherwise, keep them hot in a 200 degree oven until you are ready to serve them.
If I chose delivery, what time will my order be delivered?
You can schedule a 30 minute delivery window between 5 a.m. and 10 p.m., Monday through Saturday, except public holidays. Scheduling a delivery time is one of the final steps when you place your order. If you wish to schedule a delivery on Sunday or on a public holiday, please call us for rates.
Is there a delivery charge?
Yes, the delivery charge is determined by your delivery location.
Why are some items only available for delivery?
We take great care in creating our recipes. Some of our items are cooked for a precise amount of time or must be enjoyed within a specific time after they are prepared for best quality. We apologize if this is an inconvenience. If you must pick-up your menu, we would be happy to recommend alternatives from other parts of our offerings.
Questions about Pick-up
Where do I pick up my order and at what time?
Pick up your order from the Shadow Chef office Monday thru Friday, between 9 a.m. and 4 p.m., except public holidays. The office is located at 12524 Wilkins Ave, North Bethesda, MD 20852.
What is the best way to reheat the food?
Your order will be cold when you pick it up. Your package will include heating instructions. Please note that chafing dishes should never be used to heat food. Rather, chafing dishes are designed to keep food warm.

Do you have more questions? Please email and we’ll get back to you promptly.